PRIVACY POLICY

1. WHO WE ARE

ALCHION Labs operates this website and is responsible for the personal information collected through it.

If you have questions about this policy, contact us at: support@alchionlabs.com

2. INFORMATION WE COLLECT

We collect information in the following ways:

INFORMATION YOU PROVIDE TO US

• Name, billing address, and shipping address
• Email address and phone number
• Account login information, if you create an account
• Order details and purchase history
• Communications you send to us, including support requests and emails

INFORMATION COLLECTED AUTOMATICALLY

When you browse our website, we may automatically collect:

• Device information, including browser type, operating system, and device identifiers
• Log data, including IP address, pages viewed, time spent, and referring pages
• Approximate location derived from IP address
• Cookies and similar tracking technologies

PAYMENT INFORMATION

Payments are processed by third-party payment providers. We do not store full payment card numbers. Payment providers may collect payment details to complete your transaction.

3. HOW WE USE YOUR INFORMATION

We use your information to:

• Process and fulfill orders
• Provide customer support and respond to inquiries
• Communicate order updates, shipping notifications, and service messages
• Improve website performance, user experience, and product offerings
• Detect, prevent, and investigate fraud, abuse, or security issues
• Comply with legal obligations and enforce our terms

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to remember preferences, keep your session secure, understand website traffic and performance, and improve site functionality and user experience.

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

5. HOW WE SHARE INFORMATION

We do not sell your personal information.

We may share your information with trusted service providers only as needed to operate our business, including:

• Payment processors to process transactions
• Shipping carriers and fulfillment providers to deliver orders
• Website hosting, analytics, and security providers
• Customer support tools to manage inquiries

We may also share information if required to comply with applicable laws, regulations, or legal requests, protect rights and safety, or prevent fraud and security threats.

6. DATA SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. DATA RETENTION

We retain personal information only as long as necessary for the purposes described in this policy, including to maintain records for orders, accounting, and compliance, resolve disputes, and enforce agreements.

8. YOUR CHOICES

You may be able to update your account information, opt out of marketing emails by using the unsubscribe link, or request access, correction, or deletion of your personal information where applicable.

To make a request, contact us at: support@alchionlabs.com

9. THIRD-PARTY LINKS

Our website may include links to third-party websites. We are not responsible for the privacy practices of other sites. We encourage you to review their policies before providing personal information.

10. CHILDREN’S PRIVACY

Our website is not intended for persons under 18. We do not knowingly collect personal information from children.

11. INTERNATIONAL VISITORS

If you access our website from outside the United States, your information may be transferred to and processed in the United States or other locations where our service providers operate.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date above.

13. CONTACT

If you have questions about this Privacy Policy or how your information is handled, contact:

support@alchionlabs.com